Terms of Service

By accessing our website, mobile application, or placing an order with Imperial Wok or Zyra Biryani, you agree to comply with these Terms of Service.

1. Account & Ordering

• •You must be at least 18 years old or use the platform under parental supervision.
• •You agree to provide accurate delivery and contact information.
• •We are not responsible for failed deliveries due to incorrect details.

2. Menu, Pricing & Availability

• •Menu descriptions and ingredient information are maintained with reasonable accuracy.
• •Customers with severe allergies should contact us before ordering.
• •Prices, taxes, and delivery fees may change without prior notice.

3. Payments, Cancellations & Refunds

• •Orders must be paid using approved payment methods or Cash on Delivery where available.
• •Freshly prepared orders generally cannot be cancelled after kitchen acceptance.
• •Refunds or replacements may be issued for incorrect, damaged, or significantly delayed orders.

4. Delivery

• •Delivery times are estimates only.
• •Traffic, weather, and operational conditions may impact delivery schedules.
• •Customers may be required to meet delivery personnel at building entrances or security gates.

5. Limitation of Liability

• •Velvet Oak LLP shall not be liable for indirect, incidental, or consequential damages beyond the value of the specific order.

6. Governing Law

• •These terms are governed by the laws of Maharashtra, India.
• •All disputes shall be subject to the exclusive jurisdiction of courts in Mumbai.